1. Introduction
At Hotel Faaborg Fjord, we take your data protection seriously. We process your personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Danish Data Protection Act.
Here you can read about what data we collect, why we do so, and how we protect your information.
2. What information we collect
We collect personal data when you:
- Use our website (via cookies)
- Booking stays via our booking system (Picasso)
- Sign up for our newsletter (Mailchimp)
- Send us an enquiry or communicate with us
- Participating in competitions, campaigns or questionnaires
We typically treat:
- Name, email address, telephone number, address
- IP address and browser information
- Booking and payment details
- Your correspondence with us
As a rule, we do not process sensitive information.
3. Purpose of data processing
We process your data in order to:
- Complete and manage your booking
- Provide customer service and respond to enquiries
- Send you newsletters and relevant offers (only with your consent)
- Improve our website and user experience
- Comply with legal requirements (e.g. accounting)
- Handle complaints and enquiries after your stay
- Assist authorities with any investigation needs
4. Storage and deletion
We store your information for up to 12 months after your departure.
This is necessary in order to:
- Provide customer service and answer questions about the stay
- Document transactions related to finances and complaints
- Contribute to any inquiries or investigations by authorities
- Comply with accounting and documentation requirements
After this, your information will be deleted or anonymised.
5. Disclosure of information
We only disclose your information to relevant and trusted third parties when necessary, for example:
- Picasso (booking platform)
- Mailchimp (newsletters)
- Technical suppliers (hosting, IT support)
- Public authorities, if required by law
We have data processing agreements with all our suppliers and ensure that your data is processed securely and confidentially.
6. Newsletter
If you sign up for our newsletter, we will store your email address and, if applicable, your name in Mailchimp. We use this information to send you news and offers. You can withdraw your consent at any time by clicking on the unsubscribe link in the newsletter.
7. Cookies
We use cookies on our website to:
- Ensure functionality
- Analyse traffic and improve the experience
- Target marketing
On your first visit, we ask for your consent to cookies via our cookie banner from Cookiebot.
8. Your rights
You have the right to:
- Insight into what data we hold about you
- To have your information corrected or deleted
- Withdraw your consent
- To have your information disclosed (data portability)
- To object to the processing
Please contact us if you wish to exercise your rights.
You can also lodge a complaint with the Data Protection Authority:
www.datatilsynet.dk
9. Contact details
Hotel Faaborg Fjord
[global_address]
5600 Faaborg
Tel.: 62 61 10 10
Email: info@hotelfaaborgfjord.dk